646-223 UCXAM
Unified Communications Express AM
Exam Number: 646-223
Duration: 60 minutes 45-55 questions
Available Languages: English
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Exam Description Introduction Exam Topics
Exam Description Introduction
The 646-223 UCXAM Unified Communications Express AM exam tests a candidate’s knowledge of the skills needed by an account manager to articulate a Cisco IP Communications Express solution to small, medium and enterprise customers.
Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Develop business requirements for a Unified Communications SMB customer
* Qualify an opportunity with an SMB customer
* Identify key SMB customer business drivers (Virtualization, Mobility, Compliance, Globalization, etc.)
* Identify SMB customer needs/pain points from responses to probing questions
* Identify appropriate responses to typical SMB customer objections
* Identify the lifecycle services required to support Express solution deployment and management
* Identify the individuals influencing the Express product decision-making process
Describe the value of convergance in Cisco Unified Communications Express solutions
* Describe the benefits of a converged solution in an SMB customer environment.
* Describe the market trends pushing converged solutions in an SMB customer environment
* Describe how solutions can leverage SMB customers’ existing infrastructure
* Describe how solutions can simplify SMB customers’ operations
Describe the capabilities of Unified Communications Express solutions
* Describe the functions of various UC Express Products/Systems
* Describe the differences between Unified Communications Manager and Unified Communications Manager Express
* Describe the features and functionality of UC Express Endpoints — include XML as an endpoint feature
* Describe the features and functionality of Unified Communications Manager Express and Unity Express
* Describe the features and functionality of UC Express Applications (Messaging, Video, Mobility etc.)
* Identify Unified Communications Express Management tools
* Describe the features, advantages, methods and benefits of security in a Cisco Unified
* Communications Express Solution
Describe the value propositions of Unified Communications Express solutions
* Describe how UC Express solutions can increase employee productivity
* Describe how Cisco Unified Communications Express improves customer responsiveness
* Describe how Cisco Unified Communications Express can enable a collaborative business environment
* Describe the ROI gains realized by a Cisco Unified Communications Express solution
* Identify the unique advantages of Cisco’s UC Express solutions over the competition – converged infrastructure, network services, etc.
Describe the Account Management resources for selling Cisco Unified Communications Express Solutions
* Describe the Cisco resources available to assist in the SMB sales cycle (Sales Central on PEC and PDI Helpdesk, ROI Calculator, etc.)
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16. Based on the scenario, which benefit would best address the concerns of the telecommunications manager? Account manager: Did you know that with a Cisco IP Communications solution, XML applications specific to your business needs can be developed to run from Cisco IP phones? For example, applications can be developed
for tracking shipments, checking inventory, or even entering time cards right from your Cisco IP phone! Telecommunications manager: That sounds interesting, but our current digital phone system offers a ton of features, is already in place, and is presently not a huge expense. I’m not sure how we would benefit from making such a switch.
A. Cisco IP Communications solutions can leverage the existing infrastructure and integrate with legacy systems.
B. Implementing a Cisco IP Communications solution can reduce desktop wiring costs by up to 50 percent per desktop and enable you to streamline staff.
C. Custom XML applications provide employee optimization tools that an IP-enabled PBX just cannot offer, which helps improve productivity.
D. Implementing a Cisco IP Communications solution can boost employee productivity and reduce network management, hardware, software, and maintenance costs for an overall increase in ROI.
Answer: D
17. You are the new TestInside Trainee and are learning about Cisco Unified Communications Express solutions. There is a statement:”The tool provides a completely transparent, Microsoft Excel-based spreadsheet that focuses
on areas of IP telephony savings”. Which tool it refers to:
A. Cisco Unity Express
B. Cisco ROI methodology
C. needs-based competitive differentiator
D. computer telephony integration analyzer
Answer: B
18. Which key employee within a prospective customer would be most interested in reducing total cost of ownership?
A. telecommunications manager
B. finance manager
C. operations manager
D. IT manager
Answer: B
19. For following Cisco Unified Communications solutions, which can enhance employee productivity?
A. Cisco netManager
B. integrated services router
C. Cisco Unified Communications Manager Express
D. Cisco Unified CallConnector for Microsoft Windows
Answer: D
20. You are a help desk trainee for TestInside.com. You are familiar with the feature of Cisco Unified Communications product, so which feature will show the latest customer information to answer customer inquiries and increase customer satisfaction?
A. WebEx
B. Cisco Unified CallConnector
C. Cisco Unified Video Advantage
D. Unified Communications Manager Express
Answer: B
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