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Advanced Unified Communications AM : 646-230 Exam

646-230 AUCAM
Advanced Unified Communications AM

Exam Number: 646-230
Associated Certifications: Cisco Advanced Unified Communications Sales Specialist
Duration: 60 minutes (50 – 55 questions)
Available Languages: English
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Exam Description Introduction Exam Topics
Exam Description Introduction
The 646-230 AUCAM Advanced Unified Communications AM exam test a candidate’s knowledge of the skills needed by an account manager to articulate an advanced Cisco Unified Communications solution to an enterprise customer.

Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Develop business requirements for a Unified Communications customer
Qualify an opportunity with a customer
Identify key customer business drivers (Virtualization, Mobility, Compliance, Globalization, etc.)
Identify customer needs/pain points from responses to probing questions
Identify appropriate responses to typical customer objections
Identify the lifecycle services required to support solution deployment and management
Identify the individuals influencing the product decision-making process
Describe typical legacy integration/migration

Describe the value of convergance in Cisco Unified Communications solutions
Describe the benefits of a converged solution in a customer environment.
Describe the market trends pushing converged solutions
Describe how solutions can leverage customers’ existing infrastructure
Describe how solutions can simplify customers’ operations

Describe the capabilities of Unified Communications solutions
Describe the positioning of various UC Products/Systems
Describe the differences between Unified Communications Manager and Unified Communications Manager Express
Describe the features and functionality of UC Endpoints — include XML as an endpoint feature
Describe the features and functionality of Unified Communications Manager.
Describe the features and functionality of Unified Communications Manager Express and Unity Express
Describe the features and functionality of UC Applications (Messaging, Conferencing, Contact Center, Video, Emergency Responder, etc.)
Identify Unified Communications Management tools
Describe the features, advantages, methods and benefits of security in a Cisco Unified Communications Solution
Identify appropriate Cisco UC add-on solutions (Collaboration, Mobility, Contact Center, Presence)

Describe the value propositions of Unified Communications solutions
Describe how UC solutions can increase employee productivity
Describe how Cisco Unified Communications improves customer responsiveness
Describe how Cisco Unified Communications can enable a collaborative business environment
Describe the ROI gains realized by a Cisco Unified Communications solution
Identify the unique advantages of Cisco’s solutions over the competition — converged infrastructure, network services, etc.

Describe the Account Management resources for selling Cisco Unified Communications Solutions
Describe the Cisco resources available to assist in the sales cycle (Sales Central on PEC and PDI Helpdesk, ROI Calculator, etc.)

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11. You work as a systems administrator at TestInside.com. Your company is planning to choose a Cisco Unified

Communications solution because IP telephony solutions seems not be worth the cost. Which statement would be the best annotation to this concern?
A. Cisco Unified Communications supports the idea of a converged network in which telephony and IP

components are integrated, while the traditional office environments in which voice and data are separate.

B. Cisco or its IP telephony specialized channel partners can customize these solutions to meet business demands and realize cost savings resulting from existing equipment or applications, while Cisco Unified Communications solutions are based on tested and verified designs that ensure rapid ROI.
C. With low operating and capital costs, a Cisco Unified Communications deployment will pay for itself in 18 months on average, and will provide an average annual savings per user of US$334. The drivers of the ROI are determined by the unique network circumstances of the customer, such as the speed of migration, the remaining life on the PBX, and the extent of the data upgrade.
D. An IP-enabled PBX inevitably reaches a point called the golden phone, at which an addition requires more than just a phone, but requires a card to support the phone, and possibly a new shelf of a cabinet to house the card. These upgrades end up being costly and offer the customer no flexibility to implement nonproprietary solutions in
the future. Answer: C

12. You are the senior desktop administrator for TestInside.com. You are required to choose a phone that supports many speed dials and is reachable via multiple lines.
Which Cisco Unified IP phone solution would be the best choice? A. Cisco Unified IP Phone 7906G
B. Cisco Unified IP Phone 7931G C. Cisco Unified IP Phone 7945G D. Cisco Unified IP Phone 7971G Answer: A

13. An account manager is meeting with a service provider customer planning to upgrade each of its managed

routers with a Cisco Unity Express Network Module from the Cisco Unity Express Advanced Integration Module. Because this customer manages hundreds of routers at dispersed locations, the customer is concerned about labor costs in upgrading their routers. What should be your response to this concern?
A. Cisco can send a technician to perform the upgrade at each site.

B. Cisco will ship the modules to the subscriber locations, and the subscriber can easily install them.

C. The subscriber should contact the closest Cisco sales office and bring in each router for installation.

D. Cisco will ship the modules to the service provider, and the service provider must install each module at each subscriber location.
Answer: B

14. You work as the network administrator at TestInside.com. And the company is thinking about whether to purchase licenses for Cisco Unified Communications Manager Express. The typical branch site has 50 analog devices (phones, fax machines, door openers, and so on) and keeps 100 IP phones for salespeople. Will Cisco Unified Communications Manager Express support the number of analog phones and IP phones described, and what is the maximum possible number of analog phones and IP phones?
A. No. Cisco Unified Communications Manager Express only supports up to 88 analog devices and 24 IP phones.

B. No. Cisco Unified Communications Manager Express does not support analog devices, but does support 24 IP

phones.

C. Yes. Cisco Unified Communications Manager Express supports up to 88 analog devices and 240 IP phones.

D. Yes. Cisco Unified Communications Manager Express supports up to 50 analog devices and 240 IP phones. Answer: C

15. Which product was designed for small offices, supports 240 phones as a fully integrated feature of the Cisco access router, and uses Cisco IP phones, Cisco Catalyst switches with inline power and QoS, and router-based gateways to the PSTN?
A. Cisco CallManager option B. Cisco CallManager Express C. Cisco Unity option
D. Cisco Unity Express

Answer: B

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