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Small Medium Business Account Manager (SMBAM) : 646-171 Exam

646-171 SMBAM
SMB Account Managers
Last day to test January 1, 2009

Exam Number: 646-171
Duration: 60 minutes (15-25 questions)
Available Languages: English
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Exam Description Introduction Exam Topics
Exam Description Introduction
The 646-171 SMBAM SMB Account Manager exam is the exam associated with the SMB AM job role. Candidates can prepare for this exam by taking the SMB University Foundation and Security courses. This exam tests a candidate’s knowledge to be able to articulate the value of the Cisco SMB Solution and understanding basic customer SMB business requirements. Topics covered include: discovering customer business requirements; identifying the capabilities and benefits of the Cisco SMB Solution; and, recommending appropriate post-sales service and support options.

Exam Topics
The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. Note: AM’s need to be able to articulate the value of the full SMB product and service offering.

Discover customer business requirements
Identify market trends and key business drivers as it relates to the customer
Identify customer’s current and future business and growth requirements
Identify customer network security requirements
Describe and identify the capabilities and benefits of the Cisco SMB Solution
Describe the benefits of the full end-to-end Cisco SMB solution
Describe how Cisco switches are positioned in the Cisco SMB solution
Describe how the Cisco Integrated Service Routers (ISRs) are positioned in the Cisco SMB solution
Use Quote Builder to create NTE Price Quotes
Recommend appropriate post-sales service and support options
Describe the available post-sales service and support options
Direct customer to the appropriate point-of-contact

“Small Medium Business Account Manager (SMBAM)”, also known as 646-171 exam, is a Cisco certification.
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With the complete collection of questions and answers Q&as with Expert Explanations, Pass4sure has assembled to take you through 50 Q&As to your 646-171 Exam preparation. In the 646-171 exam resources, you will cover every field and category in SMB Engineer helping to ready you for your successful Cisco Certification.

QUESTION 16:
What are two benefits of the Cisco TAC? (Choose two.)
A. Having improved network availability and performance
B. Having Access to the current software releases and support for software packages
C. Having The ability to access a group of experts
D. Having direct or indirect access to the Cisco TAC global organization
Answer: C,D
QUESTION 17:
Which two options are benefits of the Cisco Technical Assistance Center? (Choose two.)
A. Enhances network and/or application availability, reliability and stability
B. Provides rapid fault isolation in a complex environment, leading to quick resolution
C. Increase the Performance of current Features
D. Processes broad Expertise in Cisco technologies
Answer: B,D
QUESTION 18:
Which three options are features of the Cisco 3800 Series Integrated Services Routers?
(Choose three.)
A. Integrated Hardware for offload of encryption services
B. Wireless LAN
C. SRST with centralized Cisco CallManager fro up to 120 IP Phones
D. Support For up to Eight NMEs
E. Cisco CallManager Express for up to 36 IP Phones support
F. High Performance Architecture optimized for concurrent service deployment
Answer: A,B,F
QUESTION 19:
If PassGuide .com has a problem with the hardware, which two options does the Cisco
SMRTnet Contract Offer?( Choose two.)
646-171
www.actualtest.org – The Power of Knowing
A. Cisco IOS upgrade, including the most recent patches and bug fixes
B. OnSite Support
C. Advanced Hardware Replacement
D. No Hardware Replacement
Answer: B,C
QUESTION 20:
Which of the following is a new product that is included in the Cisco SMB Support
Assistant?
A. Cisco Unified CallManager
B. Cisco Unity Express
C. Cisco Unified CallManager Express
D. Cisco Unity
Answer: C