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ITIL Foundation v.3 : ex0-101 Exam
EXIN,Inc Certification ex0-101 Simulation

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Exam Number:ex0-101
Exam Name:EXIN,Inc Certification – ITIL Foundation v.3
Market Price:$78
Member Price:$125.99
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1. Which of the following questions does guidance in Service Strategy help answer?
1: What services should we offer and to whom?
2: How do we differentiate ourselves from competing alternatives?
3: How do we truly create value for our customers?
A.1 only
B.2 only
C.3 only
D.All of the above
Answer: D

2. Which of the following is NOT a responsibility of the Service Design Manager?
A.Design and maintain all necessary Service Transition packages
B.Produce quality, secure and resilient designs for new or improved services, technology architecture, processes
or measurement systems that meet all the agreed current and future IT requirements of the organisation
C.Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service
designs that are produced
D.Measuring the effectiveness and efficiency of Service Design and the supporting processes
Answer: A

3. Which of the following are valid examples of business value measures?
1: Customer retention
2: Time to market
3: Service Architecture
4: Market share
A.1 and 2 only
B.2 and 4 only
C.All of the above
D.1, 2 and 4 only
Answer: D
# Pass4sure EXIN,Inc ex0-101 Questions and Answers : 120 Q&As
Latest updated: October 30th , 2008
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