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Implementing Cisco Unified Messaging : 642-105 Exam

642-105 IUM
Implementing Cisco Unified Messaging

Exam Number: 642-105
Duration: 75 minutes 55-65 questions
Available Languages: English
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Exam Description Introduction Special Prerequisite Exam Topics Recommended Training Additional Resources
Exam Description Introduction
The 642-105 IUM Implementing Cisco Unified Messaging exam tests a candidate’s knowledge of how to install, configure, maintain and troubleshoot Cisco Unified Messaging. Candidates can prepare for this exam by taking the AUM and IUM Administering Cisoc Unified Messaging and Implementing Cisco Unified Messaging courses.

Special Prerequisite
Cisco Unity Support Specialist can install, configure, operate and maintain a Cisco Unified Messaging 5.0 system in both stand-alone voice mail and unified messaging environments. It is highly recommended that candidates for certification also have experience and knowledge in Microsoft Exchange, Lotus Domino and Linux environments.

Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Install Cisco Unity System to meet end-user requirements
Use the Cisco Unity Installation and Configuration Assistant to install the Unity System on a Microsoft Server
Set up the appropriate Microsoft Windows server components to support Cisco Unity System in either a voicemail or unified messaging environment.
Use the Cisco Unity Server Preparation Assistant to prepare and validate the server readiness for the Unity System installation.
Choose the appropriate desktop messaging interface for client machines based on customer requirements (IMAP, Inbox, vmo, duc)
List the steps to perform a Cisco Unity System installation.
Set up the appropriate integration between Cisco Unity and a telophone system

Configure Cisco Messaging Systems to customer requirements
Configure Cisco Unity global settings to meet requirements.
Configure telephone user interface account policies, subscriber classes of service, and subscriber templates to prepare system for user account entry.
Add new users to the Cisco Messaging System and verify functionality
Import user accounts into the Cisco Messaging System and verify functionality.
Configure autoattendant, voicemail and audiotext applications to meet requirements.
Configure Cisco Unity digital networking.
Configure voice recognition
Explain the necessary configuration options to provide for system failover

Configure Cisco Unity System to interopt with other messaging systems
Configure Cisco Unity delivery location objects to communicate with other messaging systems
Use configuration manager utility to setup and add interoperability accounts to either an Exchange or Domino messaging server.
Test and verify the interoperability of the Unity System with the non-Cisco messaging system.
Configure Cisco Unity Connection to interopt with Cisco Unity
Configure networking subscribers

Maintain an installed Cisco Messaging System
Use Disaster and Recovery Tools to perform backup and restore procedures.
Use appropriate utilities to optimize data base performance.
Apply service packs and virus patches as appropriate.
Perform system and feature upgrades as necessary.
Use appropriate reports and utilities to maintain a properly functioning Cisco Unity System.

Troubleshoot and repair Cisco Messaging System installations
Use the appropriate reports and utilities to troubleshoot Cisco Messaging System problems.
Take the appropriate steps to repair identified Cisco Messaging System failures.
Test and verify Cisco Messaging System configuration changes.

Administer Cisco Messaging Servers
Generate and interpret Cisco Messaging Server reports.
Use appropriate Cisco Messaging Server utilities to perform moves, adds and changes

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QUESTION 21:
Cisco Unity 5.0 is installed in a mixed Unified Messaging and voice mail deployment.
Which report shows the level of usage of audio text?
A. System Traffic Report
B. Call Handler Traffic Report
C. System Usage Report
D. Audio Text Handler Report
Answer: B
QUESTION 22:
You are installing a Cisco Unity 5.0 system for a customer. You have installed Windows
Server 2003 R2 Standard Edition. You have installed SQL Server 2000 and MSXML 2.0.
Which of the following choices best describes which software components will be
installed when you run the Cisco Unity Server Preparation Assistant?
A. Microsoft Internet Explorer 6.0
MSXML 3.0
Microsoft .NET Framework 1.1
Business Objects Crystal Reports XI
B. Microsoft Internet Explorer 5.0
MSXML 3.0
Microsoft .NET Framework 1.2
Business Center Crystal Reports IX
C. Microsoft Internet Explorer 6.0
MSXML 3.5
Microsoft .NET Framework 1.1
Business Center Crystal Reports XI
D. Microsoft Internet Explorer 6.0
MSXML 4.0
Microsoft .NET Framework 1.3
Business Objects Crystal Reports VIII
642-105
www.actualtest.org – The Power of Knowing
Answer: A
QUESTION 23:
A Cisco Unity installation is configured as follows:
72 ports
Cisco Unified Communications Manager
NEC NEAX 2400 with 9-port PMG units (5)
first 36 Cisco Unity ports for Cisco Unified Communications Manager
second 36 Cisco Unity ports for NEC NEAX 2400
While messages left on the Cisco PBX cause the MWI indicators to light, messages left
on the NEC do not. What needs to be done to make the MWI indicators light on the NEC
PBX phones?
A. Specify the telephone system each subscriber’s account will use.
B. Specify the Cisco Unity PIMG serial port to use MWI On and Off Codes.
C. Specify the Cisco Unity class of service to use two switches.
D. Specify the Cisco Unity account policy to use two switches.
Answer: A
QUESTION 24:
Your customer has asked subscribers to go through the first enrollment process before
system cutover. Which report will identify the users who have completed the first
enrollment?
A. Mailbox Initialization Report
B. Subscriber Activity Report
C. Gather Unity System Info
D. Subscriber Information Dump
Answer: D
QUESTION 25:
A 5.0 Cisco Unity system is built as follows:
voice mail only deployment
Exchange 2003 server configured as the mailstore
They must import users as follows:
New templates and classes of service have been built.
There is no electronic file for import.
There is a written list of user names and extensions.
The system must be tested before users are added. Which procedure will best test the
system and then proceed with the import?
642-105
www.actualtest.org – The Power of Knowing
A. Procedure 2:
Load one user. Test the MWI.
Load the remaining users.
B. Procedure 4:
Add a single user.
Test with the New Subscriber Load Tool.
Observe the MWI.
Load the remaining users.
C. Procedure 1:
Load all users.
Test the MWI indicator for each.
D. Procedure 3:
Enable Cisco Unity test mode.
Load one user. Test the MWI.
Load the remaining users.
Answer: A