MCDST Supporting Users and Troubleshooting Desktop Applications : 70-272 Exam
Exam Number/Code: 70-272
Exam Name: MCDST Supporting Users and Troubleshooting Desktop Applications
“MCDST Supporting Users and Troubleshooting Desktop Applications”, also known as 70-272 exam, is a Microsoft certification. With the complete collection of questions and answers Q&as with Expert Explanations, Pass4sure has assembled to take you through 100 questions to your 70-272 Exam preparation. In the 70-272 exam resources, you will cover every field and category in MCDST helping to ready you for your successful Microsoft Certification.
QUESTION 1:
You work as a desktop technician at www.pass4sure.cc. The www.Pass4sure.ccnetwork consists of a single Active Directory domain named www.pass4sure.cc. All servers on the www.Pass4sure.ccnetwork run Windows 2000 Server and all client computers run
either Windows XP Professional or Windows 98.
A www.Pass4sure.ccuser named Kara Lang uses a Windows XP Professional client computer named PassGuide -WS030. Kara Lang uses Outlook to send e-mail messages. Kara Lang wants PassGuide -WS030 to be configured to view Outlook shortcuts on the left side of the Outlook window when ever she is busy with e-mail messages.
Which option should be used on the View menu of Outlook?
A. Kara Lang should use the Outlook Bar option. B. Kara Lang should use the Folder List option.
C. Kara Lang should use the Preview Pane option. D. Kara Lang should use the Auto Preview option.
Answer: A
Explanation: The Outlook Bar option in the View menu will display Outlook shortcuts on the left side when creating an e-mail message.
Incorrect Answers:
B: The Folder List option controls whether the Folder List is displayed in Outlook.
C: The Preview Pane option shows the content of the e-mail messages that will appear at the bottom of the Outlook screen.
D: The Auto Preview option controls what kind of view you want, maybe a small preview of each e-mail message.
QUESTION 2:
You work as a desktop technician at www.pass4sure.cc. The www.Pass4sure.ccnetwork consists of a single Active Directory domain named www.pass4sure.cc. All servers on the www.Pass4sure.ccnetwork run Windows 2000 Server and all client computers run
either Windows XP Professional. All client computers have Microsoft Office XP
installed.
www.Pass4sure.cccontains a Desktop Support team which you are part of. A
www.Pass4sure.ccuser named Ally Wagner has contacted you. Ally Wagner needs to add a new personal folder to her installation of Outlook 2002.
What should Ally Wagner do?
A. In the View menu, click View and then click Outlook Bar.
B. Click File and click Data File Management and then click the Close button.
C. Click File, click New, click Outlook data file and then click the OK button twice.
D. Click File, click Open, click Outlook data file and then click the file in the Open
Outlook Data File window and click OK twice.
Answer: C
Explanation: If Ally Wagner click File, click New, click Outlook data file and then click the OK button twice; it will create a new Outlook personal folder file.
Incorrect Answers:
A: Click View and then click Outlook Bar in the View menu; will not create a new
Outlook personal folder file.
B: Click File and click Data File Management and then click the Close button, will not create a new Outlook personal folder file.
D: Click File, click Open, click Outlook data file and then click the file in the Open Outlook Data File window and click OK twice; will not create a new Outlook personal folder file.
QUESTION 3:
You work as a desktop technician at www.pass4sure.cc. The www.Pass4sure.ccnetwork contains a single Active Directory domain named www.pass4sure.cc. All servers on the www.Pass4sure.ccnetwork run Windows Exchange Server 2000 Server and all client computers run either Windows XP Professional. All client computers have
Microsoft Office XP installed.
www.Pass4sure.cccontains a Desktop Support team which you are part of. A www.Pass4sure.ccmanager named Andy Reid works in the Sales department. Andy Reid needs to send encrypted e-mail messages to some of the employees in the department. After sending the messages he discovered that the messages are not encrypted.
What should Andy Reid obtain from the Exchange server to send encrypted e-mail messages?
A. A digital ID
B. A security update
C. A blank e-mail message
D. An encryption algorithm
Answer: A
Explanation: For Andy Reid to send encrypted e-mail messages, he should get a digital ID from the Exchange server.
Incorrect Answers:
B: An Exchange server does not provide security dates. For security updates he should go to the Windows Update Web site.
C: A blank e-mail message will not set the messages as encrypted.
D: Andy Reid does not need a encryption algorithm to send encrypted messages.
QUESTION 4:
You work as a desktop support technician at www.pass4sure.cc. The www.Pass4sure.ccnetwork contains a single Active Directory domain named www.pass4sure.cc. All servers
on the www.Pass4sure.ccnetwork run Windows 2000 Server and all client computers run either Windows XP Professional or Windows 2000 Professional.
A www.Pass4sure.ccuser named Andy Booth uses a client computer named
PassGuide -WS010. Andy Booth uses Outlook on PassGuide -WS010 to send
e-mail messages. Some of the messages Andy Booth sends contain critical information which should not be read by illicit recipients. Andy Booth wants the
receivers of the e-mail messages to determine if the messages were tempered during transit and he want to ensure that the e-mail messages are not read by illicit
recipients.
What method should Andy Booth use to protect his e-mail messages? (Select two)
A. Encryption
B. File compression C. Antivirus software D. Digital signatures
Answer: A, D
Explanation: Andy Booth should use encryption and digital signatures. Encryption
is used to encrypt the messages and the digital signatures are used to allow the receiver to read the content.
Incorrect Answers:
B: File compression allows a computer to remove redundant bits from a file. C: The scenario does not need antivirus software.
QUESTION 5:
HOTSPOT
You work as a desktop technician at www.pass4sure.cc. The www.Pass4sure.ccnetwork contains a single Active Directory domain named www.pass4sure.cc. All servers on the www.Pass4sure.ccnetwork run Windows 2000 Server and all client computers run
either Windows XP Professional or Windows 98.
www.Pass4sure.cccontains a Desktop Support team which you are part of. A
www.Pass4sure.cccustomer named Ally Wagner has contacted you. Ally Wagner has upgraded her computer from Microsoft Windows 98 to Microsoft Windows XP Professional. Ally Wagner has now a problem; she cannot run the accounting application that she used before the upgrade. You tell Ally Wagner to run the application in Windows 98 mode, but she does not know how to implement the change.
In the exhibit, what should Ally Wagner do?
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