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Unified Communications Contact Center Express.(UCCX) : 642-164 Exam
642-164 UCCX
Unified Communications Contact Center Express Implementation

Exam Number: 642-164
Associated Certifications: Unified Communications Contact Center Express
Duration: 75 minutes (55-65 questions)
Available Languages: English
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Exam Description Introduction Exam Topics Recommended Training Additional Resources
Exam Description Introduction
The 642-164 UCCX Unified Communications Contact Center Express Implementation exam is associated with the Unified Communications Contact Center Express Specialist certification. This exam tests a candidate’s knowledge of the design, implementation, and operation of CRS/UCCCX deployments. Candidates can prepare for this exam by taking the UCCXD v 1.1 Unified Contact Center Express & Unified IP/IVR Deployment course.

Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Design a Unified Contact Center Express System deployment
Perform customer capacity planning
Determine customer required features
Evaluate and recommend different configuration options
Identify available configuration and ordering tools

Implement a Unified Contact Center Express System
Describe the process for installing Unified Contact Center Express software and hardware
Describe the process to configure Unified Contact Center Express software and provision the users to meet customer requirements
Describe the process of using the Unified Contact Center Express Application Editor
Describe the process of provisioning Unified Contact Center Express applications

Operate a Unified Contact Center Express System
Identify basic Unified Contact Center Express user tasks
Identify process and tools available for troubleshooting Unified Contact Center Express
Identify process and tools available for monitoring system operations in Unified Contact Center Express
Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express

1. How do you display the shortcut menu to 70-554c add an audio track in the Timeline(Select the best answer.)
A. Option-click the divider in the Timeline.
B. Control-click the audio patch panel.
C. Shift-click the Timeline ruler area.
D. Command-click the RT pop-up menu.
Answer: B

2.Which answer BEST completes the following statement For a multi-year enterprise-wide SOA initiative to be successful:

A: Utilize a fixed and structured methodology such as waterfall.
B: Utilize any iterative and incremental methodology which focuses on business value.
C: Utilize an agile methodology such as Extreme Programming (XP).
D: Utilize RUP which has a whole suite of tools to complement it.MB7-224
E: Enterprises only need skilled and experienced personnel utilizing effective communication skills.
Correct Answers: B

3.What is the primary advantage of producing a written artifact describing the reference architecture

A: It is expressive, completely reusable and easy to implement in each case.
B: It represents the best collective effort of the entire software industry.
C: It is expressive, generally reusable and has been proven over time.
D: It provides an expressive way to solve problems and is easy to catalog.
E: It defines proven techniques providing easy solutions to difficult problems.
Correct Answers: C MK0-201

4.At a minimum, Services Management should include:

A: Security Implementation Details.
B: Service registration and discovery.
C: Business Process instances.
D: Java Control tracking.
E: The Message Broker.
Correct Answers: B

5.What is the architectural role of the Information and Access Services Layer

A: To provide a set of interfaces between a service bus and the back tb0-105 officeenterprise information systems.
B: To encapsulate and standardize interfaces to existing information technology assets in the enterprise.
C: To control access to information represented by existing enterprise information systems in a given enterprise.
D: To provide a means to search information in the various information systems in a given enterprise.
Correct Answers: B

6.Which of the following is an accurate ex0-101 characterization of SOA

A: SOA is focused the way individual projects or lines of business deliver information technology.
B: SOA is only of interest to IT.
C: SOA will ultimately be dependent on the chosen implementation technology and/or vendor.
D: SOA determines the way that individual applications deliver functionality to consumers.
E: All of the above.
F: None of the above.
Correct Answers: F

7.What is the relationship between SOA and Event-driven Architecture (EDA)

A: SOA is an essential element of EDA.
B: EDA is an essential element of SOA.000-899
C: SOA and EDA are mutually exclusive. A given enterprise will choose between them and base their enterprise architecture on their chosen
approach.
D: SOA and EDA are complementary. A given enterprise that is adopting SOA will likely incorporate EDA into their overall enterprise
architecture.
Correct Answers: D

8.Which of the following issues is a strong indicator of an ineffective governance model (Choose all that apply.)

A:Senior management can not explain the role of IT governance.
B:Disagreement concerning the current funding model.
C:SOA Governance is seen as a bottleneck.
D:LOB developers are unsure who ‘owns’ a service.
Correct Answers: B, C, D 190-840

9.The aims of an SOA Program include: (Choose all that apply.)

A:The establishment of governance to standardize the way that functionality is delivered and deployed for use by the entire enterprise.
B:The delivery of enterprise architecture that facilitates the sharing of functionality as services in a way that is measurable and manageable and
meets operational goals.
C:The establishment of governance to standardize the way that enterprise information systems are coded.
D:Providing accountability to the business for the translation of business requirements into information technology.
E:The synthesis of business strategy and goals and the delivery cycles of projects into a roadmap for the creation and deployment of shared
services.
F:The development of any service that is to be delivered to the enterprise.
Correct Answers: A, B, D, E 270-551

10.Which of the following are categorized under software Building Blocks (Choose all that apply.)

A:Canonical data model
B:Business Processes
C:Best Practices & Standards
D:Services
Correct Answers: A, B, D

11. What are ways that you can launch Final Cut Pro(Select all that apply.)
A. Double-click the Final Cut Pro icon in the Applications folder.
B. Single-click the Final Cut Pro icon in the Dock.
C. Double-click a Final Cut Pro project file.
Answer: ABC 642-164

12. Which menu allows you to open and close projects(Select the best answer.)
A. File
B. Edit
C. Tools
D. Window
Answer: A

13. What are the four modifier keys(Select the FOUR best answers.)
A. Tab
B. Shift
C. Command
D. Option
E. Control
Answer: BCDE

14. Which keyboard shortcut allows you to view the entire edited sequence in the Timeline(Select the best answer.)
A. Command-Z
B. Control-Z 920-556
C. Option-Z
D. Shift-Z
Answer: D

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